Hypergrowth or Business as Normal:

Results of the 2021 Field Service Industry Sentiment Study

Key Findings:

Field Service Leaders have a bullish outlook on the future of their service businesses. 

FSOs plan to hire additional field service engineers in the next 12 months

There is some skepticism about their ability to find qualified candidates.

Many field service businesses are currently in hypergrowth mode

FSO continue to invest in new technology like AR and IoT to improve CX and Service Productivity

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