Product Returns Avoidance:

Strategies for Reducing Product Returns in the Computer & Consumer Electronics Industry

Visual assistance powered by AR and Computer Vision is an emerging technology that manufacturers and retailers can deploy across their support organizations to reduce or eliminate product returns due to technical or user issues.

Solving End-User Reluctance to New Technology

This guide helps Field Service Leaders to effectively overcome reluctance, how to anticipate that reluctance, and how to account for it in the change management process.

Remote Visual Assistance Buyer's Guide

Blumberg Advisory group has released a Remote Visual Assistance Software Buyer’s Guide to teach you everything you need to know about the products available, and how to get the most out of your investment. 

Spare Parts Management Software State of the Art Benchmark Evaluation

This report aims to define the core feature-functionality found within a state-of-the-art SPM solution and provide an independent benchmark evaluation and profiling of vendors based on feature-functionality, vertical market focus, core competencies, use cases, and current and planned innovations.

Knowledge & Insight to Grow Your Service Business

FREE 12-page whitepaper provides strategic guidance on how to increase service revenue, boost profits, and build a thriving product-service business