2025 Field Service Pulse Survey:

Discrete Manufacturing Edition

How 128 Service Leaders Are Transforming Field Service Into A Profit Engine

Why Grab This Report?
  • 73 % of discrete‑manufacturing executives now measure service as a P&L contributor rather than a cost line.
  • AI is scaling fast—from scheduling and technician guidance to predictive maintenance.
  • System integration is the top blocker despite broad FSM deployments; learn the proven fixes.
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Who Will Benefit?
  • Field‑Service and Service‑Ops leaders chasing new revenue
  • Digital‑transformation and IT executives unifying FSM, ERP, and IoT data
  • Strategy teams tracking service‑led growth in manufacturing
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Produced by Blumberg Advisory Group in partnership with Zuper—helping manufacturers turn service into sustainable competitive advantage.